Make the venue
journey clear.
Test joining and redemption during a real service flow. Decide how staff recognise membership, explain exclusions and handle a guest who cannot access their phone.
- Who approves programme terms, reward wording and marketing messages?
- How will you record communication choices and maintain opt-outs across systems?
- Which guest information is necessary, and who owns retention and access decisions?
Use the ICO's guidance for organisations as an official starting point for privacy and marketing questions. Obtain advice appropriate to your operation.